If you own or manage more than one property, you already know the problem. Something is always broken somewhere, the vendor list keeps growing, and reconciling invoices takes a day you don’t have. MASACO Construction runs property and facility maintenance programs for commercial property owners, property managers, HOAs, and landlords across Dallas-Fort Worth. One point of contact handles the preventive schedule, the make-readies, the repairs in between, and the small capital projects, and you get one consolidated invoice and a monthly report you can forward to whoever you answer to.
One vendor for the work that never stops.
Maintenance is construction without a finish line. Instead of one big project with a start and an end, it’s hundreds of small jobs across the year, each one too small to bid competitively and too important to ignore. The typical way to handle it is a spreadsheet of trades: a painter, a handyman, a plumber, an electrician, a fence company, a flooring installer, and someone’s cousin for drywall. Every one of them bills separately, schedules separately, and needs to be let in separately.
We replace that list. As a general contractor, we already coordinate every one of those trades on construction projects, and a maintenance program applies the same structure to recurring work. You call or email one person. We dispatch the right trade, document the work with photos, and roll it into one invoice. It sits under our property maintenance hub because that’s where recurring work lives, but it draws on the same crews and trade partners we use across general construction.
MASACO is woman-led and based in Plano. Our founders, Sara Bannat and Mahmoud Abu Saad, also founded Roof Raiders & Co., a Plano roofing company, in 2022, so coordinating trades, property managers, and paperwork across DFW is familiar ground.
Who we build maintenance programs for.
Commercial property owners. Small office buildings, retail strips, and mixed-use properties in places like Preston Center, Knox-Henderson, and Las Colinas, where tenant complaints turn into lease problems if they aren’t handled.
Property management companies. Third-party managers who need a reliable vendor across a portfolio, consistent pricing they can quote to owners, and reporting they can forward without reformatting.
HOA boards and their management companies. Clubhouses, pool-area structures and fencing, gates, mail kiosks, signage, and common-area buildings in communities across Far North Dallas, Plano, Frisco, and beyond, where board members are volunteers and don’t want to be the ones chasing contractors.
Landlords with multiple units. Owners of single-family rental portfolios and small multifamily buildings in Oak Cliff, Lake Highlands, Garland, and Fort Worth who need turnovers done fast and repairs done right the first time.
If you have one property with one occasional problem, a maintenance program probably isn’t the fit, and we’ll say so. Programs work when there’s enough recurring work to justify a schedule.
What a preventive maintenance program covers.
The specifics depend on the property, but a program typically includes a calendar of scheduled visits, monthly or quarterly, with a checklist for each site. Common items:
- Exterior walk-through. Siding, trim, caulk and sealant, paint condition, fascia and soffits, and anything that lets water in.
- Doors, gates, and hardware. Closers, hinges, locks, access control hardware, and overhead or gate operators.
- Drainage. Gutters, downspouts, area drains, and grading that’s directing water toward a slab.
- Interior common areas. Lighting sweeps, ceiling tiles, restroom fixtures and partitions, flooring transitions, and handrails.
- Seasonal HVAC checks and filter changes. Coordinated through licensed mechanical trade partners.
- Plumbing. Visible supply lines, water heaters, hose bibs, shutoff valves, and signs of slow leaks.
- Concrete and flatwork. Trip hazards, spalling, and settlement at sidewalks and entries.
- Life safety items the property is responsible for. Exit signs and emergency lighting, coordinated with the specialty vendors your building already uses.
Every visit produces a short written report with photos. The point is to catch a cracked sealant joint before it becomes a rotted window frame, and a slow drip before it becomes a flooring replacement.
Make-readies, turnovers, and repairs in between.
Turnover work is often the reason a landlord or property manager calls a maintenance vendor in the first place. When a tenant leaves, we walk the unit or suite promptly after move-out, document its condition, and turn it: paint, drywall patching, flooring repair or replacement, fixture and hardware replacement, cabinet and countertop repair, blinds, appliance coordination, and cleaning. For owners with multiple units we standardize the finish specification, so a turnover in Lake Highlands matches one in Garland and pricing stays predictable.
Between scheduled visits, repairs come in as work orders. A tenant reports a door that won’t latch, a manager finds water staining on a ceiling tile, a board member notices the gate operator failing. You send it to your MASACO contact, we assign a priority, dispatch the right trade, and close it out with photos. Repairs that reveal a bigger problem get a written recommendation before we go further.
Small capital projects handled by the same team.
Every property eventually needs more than a repair: a lobby that looks dated, restrooms that don’t meet current accessibility standards, a clubhouse kitchen that’s worn out, a run of fencing that’s beyond patching, or a unit that needs a full renovation to command market rent. Because we’re a general contractor first, those projects don’t require finding another vendor.
We write each one as a separate fixed-scope proposal with allowances and written change orders, exactly as we would for a standalone commercial construction or general contracting job. Where the work requires a permit, we pull it through City of Dallas Development Services or the appropriate suburban department. The Park Cities have their own building departments, and common-area exterior work in a conservation district or historic overlay carries an added design review, which we build into the schedule. Because we already know the property, pricing and scheduling move faster than they would with a stranger.
Response commitments and how we prioritize.
We don’t advertise blanket hour-based response promises, because a leaking water heater in an occupied unit and a loose handrail in a lobby are not the same problem, and a portfolio of 40 units is not the same as a single retail strip. What we do instead is set response expectations in writing in your program agreement and prioritize every work order when it comes in.
Urgent items, including active leaks, loss of heating or cooling, security failures, and anything affecting life safety, go to the front of the line, and you hear from us right away about who’s coming and when. Routine items are scheduled into the next preventive visit or dispatched in the normal course of business. Either way, you’ll know the priority we’ve assigned, who’s coming, and when, and your monthly report shows how we actually performed against the expectations we set. That’s more useful than a slogan.
Reporting you can forward to an owner or a board.
Every work order is logged with the property, the request, before and after photos, the trade that did the work, and the cost. Each month, that rolls up into a report by property: completed work, open items, preventive tasks performed, spend against the program, and recommendations for the coming period, including items we think will need capital attention in the next year or two.
Property managers forward it to owners as is. HOA boards attach it to meeting packets. Landlords use it to plan and to document at tax time. If you need a specific format or a different cadence, we’ll match it. The goal is that you never have to reconstruct what happened at a property from a stack of invoices.
How we price it.
Facility maintenance is priced in 2 parts, and both are written into your program agreement before we start.
The program fee covers the recurring preventive schedule: the scheduled visits, the checklist inspections, the written reports, and the routine adjustments and minor fixes we handle during those visits. It’s a predictable recurring amount tied to the number of properties, their size, and the visit frequency you choose, monthly or quarterly.
Per-work-order pricing covers repairs and turnovers outside the program. Each work order is priced on the labor and materials involved, at rates set in your agreement, so you can quote an owner or a board without calling us first. Above an approval threshold you set, we send a written proposal before the work starts. Small capital projects get their own fixed-scope proposal with allowances and change orders. One invoice each month consolidates everything by property.
Where we work across Dallas-Fort Worth.
We run maintenance programs across the metro from our headquarters in Plano. In Dallas that includes commercial properties in Uptown, Downtown, the Design District, Deep Ellum, Bishop Arts, Knox-Henderson, and Preston Center, along with residential portfolios and HOAs across the city. In the suburbs we cover Las Colinas in Irving, Legacy West and the rest of Plano, Frisco, Richardson, and Garland, and we serve owners and managers in Fort Worth as well. Portfolios that span several cities are exactly what a single-vendor program is for.
The way we work on every job, from a work order to a build-out, is laid out on our process page, and finished construction work is on our projects page.
If you’re managing more than one property and more vendors than you’d like, book a consultation and we’ll walk your sites, review your work order history, and put a program in writing that you can compare against what you’re doing now. Contact MASACO Construction to schedule. Think Massive. Build Smart.
What's included.
- Preventive maintenance schedules built around each property's systems and age
- Make-ready and turnover work for apartments, single-family rentals, and commercial suites
- General repairs: drywall, doors, hardware, paint, flooring, fixtures, and finish carpentry
- Plumbing, electrical, and HVAC repairs coordinated through licensed trade partners
- Exterior and common-area upkeep: fencing, gates, siding, trim, and concrete flatwork
- Small capital projects such as lobby refreshes, restroom updates, and unit renovations
- Work order intake with photo documentation before and after each job
- Monthly reporting that tracks work orders, spend by property, and upcoming items
- One point of contact, one vendor, and one consolidated invoice
- Permits for capital work pulled with the city where required
How the project runs.
- Consultation and property walk. We walk each property with you or your manager, note the age and condition of the building systems, finishes, and exteriors, and review your current work order history. You tell us what's been breaking and what's been ignored, and we build the program from there.
- Program design and scope. We draft a preventive maintenance calendar for each property, define what's covered under the program versus billed per work order, and set the intake, approval, and reporting routine. You see it in writing and adjust it before anything is signed.
- Program agreement with clear pricing. Your agreement lists the recurring program scope and its price, the per-work-order rates for repairs outside the program, and the approval threshold above which we send a written proposal first. No surprise line items, and no work you didn't authorize.
- Onboarding and baseline visits. We collect keys, codes, and access rules, set up your properties in our work order tracking, and complete a baseline visit at each site with photos. Any urgent items found on that first pass are flagged to you immediately with a recommendation.
- Ongoing service and monthly reporting. Your project manager runs the preventive calendar, dispatches repairs as work orders come in, and sends a monthly report covering completed work, photos, spend by property, and what's coming next. Small capital projects get their own fixed-scope proposals.
