FAQ
Straight answers before you call.
How we price, how we design, who shows up, and what happens when plans change. If your question is not here, ask us directly.
General
About working with MASACO.
We are a commercial general contractor for Dallas-Fort Worth. Restaurant, cafe, retail, salon, wellness, and office build-outs, tenant improvements, project management, and facility services for property owners. We also run a residential practice: remodels, additions, and custom homes. One company, one project manager, from design through final walkthrough.
Design is built into our process. Every project starts with space plans and a 3D visualization you approve before construction. When a project needs a licensed architect or structural engineer, we bring one in and coordinate the drawings for you.
It is a rendered model of your finished space, built from the actual measurements. You see layout, millwork, finishes, and lighting together before we order anything. Changes made at this stage cost nothing. Changes made mid-construction cost time and money, so we move the decisions forward.
With a fixed-scope proposal. Once the design is approved, you get a written line-item scope, a construction schedule, and a fixed price for that scope, with allowances for selections you have not finalized. Anything outside the scope is a written change order you approve first. We do not publish dollar figures online because every space and every scope is different.
Yes, and we have. We phase the work, schedule loud or dusty tasks around your hours, and keep the jobsite controlled so staff and customers stay safe. Our Pizza Twist build-out in Irving was completed inside an operating restaurant with no shutdown.
Yes. MASACO files permits with the city, manages plan review and inspections, coordinates with the fire marshal where required, and secures the certificate of occupancy before hand-over.
Across the Dallas-Fort Worth metroplex from our headquarters in Plano. Recent projects include Irving, Allen, Coppell, Celina, Frisco, and Murphy. See the service areas list in the footer, or ask us about your address.
Sara Bannat, Founder and CEO, and Mahmoud Abu Saad, COO. They also founded Roof Raiders & Co., a Plano roofing company, in 2022. MASACO is a woman- and minority-owned business and a Goldman Sachs Preferred Vendor.
By service
General Contracting.
Usually, yes, if the work moves walls, adds square footage, or relocates plumbing, gas, or electrical. City of Dallas Development Services issues the building and trade permits, and each gets inspected at rough-in and final. Cosmetic work like paint, flooring, or swapping fixtures in the same spot generally doesn't need one. If you live in University Park or Highland Park, your city has its own building department. We handle the filing, plan review, and inspection scheduling as part of every project.
Texas has no state-level general contractor license. Instead, cities register contractors, and the City of Dallas requires it before permits are issued. The individual trades are licensed by the state: electricians, plumbers, and HVAC contractors all carry state licenses. So when you vet a GC, check the company's contractor registration, its insurance certificates, its contract terms, and the licenses of the trade partners it brings. We're happy to provide all of those on request.
A handyman handles small, single-visit jobs that don't need a permit: patching drywall, hanging a door, fixing a gate. A general contractor takes responsibility for a multi-trade project from start to finish, including design coordination, permits, scheduling and paying the trades, inspections, and quality. If your project touches structure, moves plumbing or electrical, or involves more than one trade working in sequence, you need a GC. If it fits in a single afternoon, you probably don't.
We do. MASACO contracts directly with every framer, electrician, plumber, tile setter, and painter on your job, schedules them in the right order, supervises the work, and pays them. You have one contract with us. Before each payment draw, we collect lien waivers from every trade partner and supplier paid on the prior draw and give you copies, so no one who worked on your house can file a claim against it later.
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Whole-Home Remodeling.
Often, yes, with a phasing plan. We split the house into zones, close one at a time, and set up dust barriers, a separate crew entrance, and a temporary kitchen so you keep a functioning home. It works well when the bedroom wing and the living areas can be separated. It's harder when the project includes a second story, a full rewire, or under-slab plumbing through the middle of the house, and we'll tell you during design if a short move-out makes sense.
It depends on the structure, the neighborhood, and how much of the house you'd keep. A 1950s ranch on a good Preston Hollow lot with a sound foundation is often worth remodeling. A house with major foundation movement, a layout that fights every goal, and systems that all need replacing may be a better rebuild candidate. Conservation districts and historic overlays can also limit demolition. We walk the house and give you an honest read on both paths before you commit to a design.
Yes, and it's one of the most common requests we get in Lake Highlands, Casa Linda, and Lochwood. We trace the framing, bring in a structural engineer to size the beam and connections, and confirm the load path down to the foundation. On a slab, new point loads may need footings; on pier-and-beam, they may need new piers. City of Dallas Development Services typically requires the engineered drawings at plan review, and the framing is inspected before drywall goes up.
Building out is simpler and less disruptive when the lot has room: the addition ties into the existing foundation and roofline. Building up preserves the yard and can double your space, but the existing foundation and walls have to be engineered to carry a floor they weren't built for, the roof comes off, and a stair takes space from the first floor. Setbacks, lot coverage, and any conservation district rules shape the answer. We'll model both options if your house supports both.
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Kitchen Remodeling.
The industry-typical range for a full kitchen remodel is roughly 6 to 10 weeks on site once cabinets and countertops are ordered, and longer when walls come down or the slab is cut for plumbing. Design, selections, and ordering add several weeks before demolition. The biggest schedule risk is a late selection, so we lock cabinetry, counters, tile, and fixtures before we start demo, and we build the schedule around confirmed delivery dates.
If the remodel moves walls, relocates plumbing or gas, or adds electrical circuits, yes. City of Dallas Development Services issues a building permit and the trade permits, and each is inspected at rough-in and final. Replacing cabinets in the same layout or swapping a countertop generally doesn't require one. University Park and Highland Park have their own building departments. We pull every permit the project needs and meet the inspectors on site.
In most cases, yes. In single-story ranches in Lake Highlands or Casa Linda, that wall often carries ceiling joists; in a two-story, it may carry the floor above. We trace the framing, and if it's load-bearing, a structural engineer sizes a beam and its supports. A flush beam hidden in the ceiling gives you a clean opening. The engineered drawings go to the city with the permit, and the framing is inspected before drywall.
Yes. Supply lines usually re-route through walls or the attic, but drain lines run under the slab, so we cut a trench, extend the drain with proper slope, tie into the existing line, get it inspected, and pour the slab back. It's routine for a crew that does it often. In 1950s to 1970s homes, the existing cast iron drains are often near failure, and we'll recommend replacing the section under the new kitchen while it's open.
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Bathroom Remodeling.
If you never use the tub, convert it. A 60-inch alcove makes a generous shower with a bench and a niche. The resale question comes down to whether the house keeps at least one tub somewhere; many Dallas buyers with young children expect one. If your hall bath has a tub, the primary bath can become the shower you actually want. If it's the only tub in the house, we'll talk through it honestly before the design is set.
Tile and grout aren't waterproof, so the system behind them does the work: a properly sloped pan, a continuous waterproof membrane on the floor and walls, sealed seams and corners, a correctly flashed drain, and a wrapped curb or threshold. We flood test the pan with the drain plugged before any tile goes on, photograph it, and send it in your weekly update. Niches and benches are built into the membrane, not cut in afterward.
Yes, and most Dallas bathroom layout changes involve it. We cut the slab along the new drain path, run new drain and vent piping with correct slope, tie into the existing line, get the rough plumbing inspected, then pour the slab back. In 1950s to 1970s homes, the under-slab drains are often cast iron that's corroded or bellied, so we camera the line first and recommend replacing the section under the bath while it's open.
If the work moves plumbing, adds or relocates electrical, or changes walls, yes. City of Dallas Development Services issues the building and trade permits, with rough-in and final inspections. A like-for-like fixture swap in the same location generally doesn't need one. University Park and Highland Park run their own building departments. We pull the permits, schedule inspections around the rough-in and the waterproofing, and close them out at the end.
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Home & Room Additions.
It depends on your lot and your structure. Ground-floor additions are usually simpler because they need their own foundation and roof tie-in but leave the existing framing alone. Second-story additions save yard space, which matters on tight lots in the M Streets or Lakewood, but they require an engineer to confirm the existing walls and slab can carry the load, and they often mean temporarily moving out. We evaluate both on the site walk and show you each option in 3D.
Usually, yes, though rarely with a perfect match straight off the pallet. Brick from the 1950s through the 1990s has often been discontinued, so we source the closest current run, blend in reclaimed brick where it helps, and tune the mortar color and joint profile, which affects the look as much as the brick itself. Where a perfect match isn't realistic, we design an intentional transition, such as a change in plane or a trim band, so the addition reads as deliberate.
Yes. Any addition that adds conditioned square footage needs a building permit, and it will typically involve structural, electrical, plumbing, and mechanical inspections along the way. In Dallas proper you file through City of Dallas Development Services. Highland Park and University Park run their own building departments with their own review standards. If your home sits in a conservation district or historic overlay, expect an added review of the exterior design before the building permit is issued. We handle all of these filings for you.
Every Dallas residential zoning district sets minimum distances from the property lines and a cap on how much of the lot can be covered by structures. Those 2 rules often decide whether an addition can go out the back, off the side, or has to go up. Older neighborhoods like Kessler Park and Oak Cliff have irregular lots where the survey matters a lot. We pull the zoning and review your survey during design so we're not drawing something the city won't approve.
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Custom Home Building.
Start with the structure and the layout. If the foundation is sound, the ceiling heights work, and the footprint can be reconfigured into the plan you want, a whole-home remodel usually costs less and keeps the character of the original house. If the house is undersized for the lot, has a failing foundation, or would need most of its walls moved, a teardown often gives you a better house for a similar total. We evaluate both honestly on the first visit and will tell you which we'd choose.
In the architect-then-bid model, you pay an architect for full drawings, then send them to several builders for prices. The risk is that the design comes back over budget and has to be redrawn. In design-build, MASACO handles design and construction under one agreement, so cost is checked at every design step and the 3D model you approve is the house we've already priced. You can still bring your own architect. We'll coordinate with them and take over at construction.
Longer than most people expect, and we'd rather tell you that now. Design and permitting alone can run several months, especially in the Park Cities or a conservation district. Construction on a typical single-family home commonly takes a year or so, with weather, inspection scheduling, and selection lead times all playing a part. A teardown adds demolition and utility work at the front. We build a realistic schedule into your proposal and update it every week rather than promise a date we can't hold.
The pattern is consistent: established neighborhoods where lot values have outrun the houses on them. Lakewood, Preston Hollow, Lake Highlands, University Park, Highland Park, and the M Streets all see steady teardown activity, along with parts of Kessler Park and Far North Dallas. Each brings its own rules. The Park Cities have their own building departments, conservation districts in the M Streets and Lakewood review exterior design, and Dallas's tree ordinance affects what you can remove. We plan for the specific address.
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Commercial Construction & Build-Outs.
The work letter is the exhibit in your lease that spells out what the landlord delivers, what you're responsible for, how any tenant improvement allowance is paid, and what approvals the landlord needs before and during construction. It decides a surprising amount of your budget. We read it before we price anything so the proposal lines up with it, and we coordinate the landlord's plan approvals and any building rules for contractors, insurance, and after-hours work.
Almost always, yes. Any commercial work that moves walls, changes the use of the space, or touches electrical, plumbing, or mechanical systems requires a building permit, and a new tenant typically needs a certificate of occupancy before opening. In Dallas proper, plans go to City of Dallas Development Services. Suburban cities such as Plano, Irving, and Frisco have their own departments. We prepare the drawings, manage the submittal, and schedule the inspections so the CO is ready when you need to open.
Yes, and we plan for it from the start. We phase the work so part of the space stays operational, isolate the construction zone with dust barriers and negative air where needed, and schedule loud or disruptive tasks such as demolition and concrete cutting for evenings or weekends. Building management usually sets rules for freight elevator use, noise hours, and deliveries, and we coordinate all of that so your team and your customers feel as little of it as possible.
Public and commercial spaces must meet federal ADA accessibility standards and the Texas Accessibility Standards, which cover accessible entrances and routes, door clearances, restroom layouts and fixtures, counter and service heights, signage, and parking. Larger projects in Texas also require registration and inspection through the state's accessibility program. We design accessibility into the floor plan from the start rather than fixing it after inspection, and we coordinate the required state review where the project size triggers it.
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Tenant Improvements & Interiors.
It depends on the lease. Many landlords contribute a tenant improvement allowance, a set amount per square foot paid in draws as work is completed and documented. The work letter defines what the landlord builds as base building, and everything beyond the allowance is the tenant's cost. We read both before pricing, separate the landlord's scope from yours in the proposal, and set up invoicing to match the landlord's draw requirements, including lien waivers and inspection records.
A first-generation space is a shell that has never been finished: slab, exterior walls, and utilities stubbed in, with everything inside built new. A second-generation space was a previous tenant's business, so restrooms, ceilings, HVAC, and sometimes a grease interceptor already exist. Second-generation space is often faster and cheaper to open, but existing systems may be undersized or in the wrong place for your use, which is why our site walk includes checking above the ceiling and reading the electrical panel.
Yes. Pizza Twist in Irving was a franchise build-out done to the brand's prototype drawings, finish standards, and equipment schedule. We adapt the prototype to the actual space, coordinate power, water, drain, and ventilation for each scheduled piece of equipment, and submit for the franchisor's design review and site approvals at the points your franchise agreement requires. Your opening date drives the schedule, and you get a written photo update every week.
Almost always. Moving walls, changing the use of the space, or touching electrical, plumbing, or mechanical systems requires a building permit, and a new tenant generally needs a certificate of occupancy before opening even if the work is light. In Dallas, drawings go to City of Dallas Development Services; Plano, Frisco, Fort Worth, and the other suburbs run their own departments. Restaurants add health department review, and the fire marshal reviews finishes, egress, and suppression. We handle the submittal, the inspections, and the CO.
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Property & Facility Maintenance.
Owners and managers responsible for more than one property or unit who are tired of juggling a dozen vendors. That includes commercial property owners, third-party property managers, HOA boards and their management companies, landlords with a portfolio of single-family rentals, and small multifamily owners. If you're currently calling one person for drywall, another for doors, a third for plumbing, and reconciling all their invoices yourself, a single program with one point of contact and one invoice is what we replace that with.
Preventive maintenance is scheduled work that happens whether or not anything is broken: seasonal HVAC checks, gutter and drainage clearing, caulk and sealant inspection, door and gate hardware service, lighting sweeps, and exterior walk-throughs that catch problems early. On-call repairs are the work orders that come in between visits when something breaks. A good program shifts spend from the second category to the first over time, because a checked item rarely becomes an emergency.
We set response expectations in writing in your agreement and prioritize by urgency. Active leaks, loss of heating or cooling, security issues, and anything affecting life safety go to the front of the line. Routine items are scheduled into the next visit or dispatched in the normal course of business. We don't publish blanket hour-based promises because every portfolio and every situation is different, but you'll always know the priority we've assigned, who's coming, and when, and your monthly report shows how we actually performed.
Yes. Turnover work is a core part of most programs. After move-out we walk the unit or suite, document its condition with photos, and turn it around with paint, patching, flooring repair or replacement, fixture and hardware replacement, cleaning coordination, and any repairs the walk uncovered. For landlords with multiple units in Dallas, Plano, Garland, or Fort Worth, we standardize the finish specification so every turn looks the same and pricing stays predictable.
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Restaurant & Food Service Construction.
Our recent second-generation restaurant build-out of about 2,000 square feet, Pizza Twist in Irving, ran 6 to 8 weeks of construction. Permit and health plan review add time before construction starts, and a first-generation shell that needs a new grease interceptor, hood shaft, or upgraded electrical service takes longer. We build the schedule backward from your opening date and update it every week.
Yes. The Pizza Twist project in Irving happened inside an operating restaurant with no shutdown period. We ran a phased work plan, adjusted the daily schedule around service hours, kept the jobsite controlled and safe with staff and guests present, and the client kept generating revenue through the entire build.
Yes. Pizza Twist in Irving was built to the franchisor's prototype drawings and brand standards, with equipment and finishes coordinated to spec and the franchisor's own inspection passed as well as the city's. We read the franchise package before we price so there are no surprises at the brand walk-through.
A typical restaurant passes building, electrical, mechanical, and plumbing inspections, a fire marshal inspection that covers the hood suppression system and egress, and a health department inspection of the kitchen, sinks, and food storage. A new tenant also needs a certificate of occupancy. We schedule every one of them and do not consider the job finished until the CO is in your hand.
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Retail & Salon Build-Outs.
Fade & Style Barber Shop in Allen, about 1,500 square feet, went from shell condition to open in 6 weeks. Cielo Beauty Bar in Celina, about 2,600 square feet with wash stations and custom lighting, took 8 weeks. Permit review comes before construction starts and varies by city. We build the schedule backward from your opening date and update it every week.
Every shampoo bowl, wash station, and pedicure chair needs supply and drain lines, and barber stations often need water at the station itself. Back-bar and color mixing areas need sinks, and the health and plumbing codes set fixture counts and backflow requirements. The station count is the first thing we settle, because moving plumbing after the slab is patched is the most expensive change on a salon job.
That was the brief on Cielo Beauty Bar. The client wanted a luxury finish level with a fixed budget, so we made strategic material selections that kept the look and protected the cost, then coordinated the plumbing and lighting scopes so the finish work went in once and stayed clean. It was delivered on time and within budget.
Decorative wall systems, panels, and certain plastics need documented flame spread and smoke ratings before the city will issue a certificate of occupancy. On Fade & Style, the PVC wall system specified for the station walls required additional fire marshal testing documentation. We worked directly with the supplier and city officials to secure the compliance data and resolved it without moving the completion date. Now we gather that documentation before submittal.
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Medical, Dental & Wellness Build-Outs.
Calibration Brain & Body in Frisco, about 4,250 square feet, was delivered in 5 weeks on an expedited schedule. The scope included demolition, flooring and paint, electrical upgrades and LED flat panel lighting, conversion of the waiting area into a podcast studio, acoustic wall panels, a custom front desk, interior signage, and a custom-built water filtration fountain. Electrical, acoustic, millwork, plumbing, and finishes all ran at the same time with inspections sequenced so nothing waited. Dental and medical suites with plumbing at every operatory run longer, and permit review comes before construction.
Water and drains at every exam room or operatory, dedicated electrical for equipment, higher lighting levels, sound separation between rooms, hand-washing fixtures where the code requires them, finishes that stand up to cleaning, and accessibility in every patient route. Imaging rooms may need shielding depending on the equipment. We size all of it from your equipment list and your supplier's specifications rather than from a template.
Yes. Clinical and wellness spaces open to the public must meet federal ADA standards and the Texas Accessibility Standards, covering accessible entrances and routes, door clearances, restroom layouts and fixtures, counter heights, and signage. Projects above a certain construction value in Texas also go through registration and inspection under the state's accessibility program. We design accessibility into the floor plan from the first layout and coordinate the state review where it applies.
Yes. We phase the work so part of the practice stays operational where the layout allows, isolate the construction zone with dust barriers, and schedule demolition and other loud work for hours when patients are not in the building. Building management usually sets rules for noise hours and deliveries, and we coordinate those as well.
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Office & Professional Build-Outs.
It depends on the size of the suite, the permit path, and how much of the base building is already in place. Design and permitting commonly take a couple of months, and construction on a typical office interior a few more, with a certificate of occupancy at the end. A second-generation refresh that keeps most walls and ceilings goes considerably faster than a first-generation shell. We build the schedule around your lease dates and update it every week.
The work letter is the exhibit in your lease that spells out what the landlord delivers as the base building, what you are responsible for, how any tenant improvement allowance is paid, and what approvals the landlord needs before and during construction. It decides a surprising amount of your budget, so we read it before we price anything and reconcile the proposal against it line by line.
Yes. We phase the work so part of the suite stays operational, isolate the construction zone with dust barriers and negative air where needed, and schedule demolition and other loud work for evenings or weekends within the hours the building allows. Freight elevator use, deliveries, and debris removal are coordinated with building management so your team and your neighbors feel as little of it as possible.
Space a previous tenant already built out, with walls, ceilings, restrooms, and mechanical systems in place. Reworking it into your layout is often the fastest and least expensive path to moving in, because you are changing a plan rather than building one from a shell. We will tell you on the first walk how much of the existing build-out is worth keeping.
Each service page carries its own full FAQ.
- General Contracting
- Whole-Home Remodeling
- Kitchen Remodeling
- Bathroom Remodeling
- Home & Room Additions
- Custom Home Building
- Commercial Construction & Build-Outs
- Tenant Improvements & Interiors
- Property & Facility Maintenance
- Restaurant & Food Service Construction
- Retail & Salon Build-Outs
- Medical, Dental & Wellness Build-Outs
- Office & Professional Build-Outs

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